They cancelled the install the day before and then insisted they were going to keep my down payment indefinitely until whenever they decided they were ready to complete the job. They absolutely would not issue a refund nor commit to any timeframe.I said I didn’t want to sue them but that they were giving me no other choice. Then the guy on the phone told me his protocol for what to do when the customer threatens to sue, because apparently that’s a regular occurrence for these people.Some higher-up immediately called me and said they’d get me on the schedule within the month. The person they sent did an awful job with huge grout lines, filthy cheap baseboards, and various unrepaired damage.Honestly I felt so awful about spending this much for such disappointment that I couldn’t even bring myself to write this review for a long time. It’s hard to admit how much I wasted.

Texas Pride Custom Floors is the real deal. They listen to your needs, customize your floors to meet your needs. It’s a seamless process. Oh, did I mention the staff is superb? Well they are. I highly recommend Texas Pride Custom Floors.

Very happy with my new floors! They were able to seamlessly integrate some leftover tile from the rest of the house and make a much easier to clean office space/pet room! Very pleased with the more than reasonable cost and the guys were super fast! Highly recommend Dusten, Virginia, and the whole team at Texas Pride!

We contacted Dusten about a timeline for getting new floors for the whole house, since we needed them as soon as possible. He said it would be about 2 weeks. Other places wouldn’t even give a timeline without ordering the materials first. He came out to the house, did measurements, my husband chose the flooring (LVP) and he had it on order all in the same day. We emailed him on a Sunday and this was a Tuesday. The materials arrived, were dropped off and flooring installation was completed just 13 days after our initial conversation with him. Amazing turnaround and the floors look fantastic. As an added bonus, we saved close to $5,000 from other estimates we had done from big box stores. Dusten is easy to talk to, very professional, and great with communication to top it off! 100 percent recommend this company!